Business-hours support (default)
Sunday–Thursday, 9:00–18:00 (GMT+3)
Best for: Planned fixes, enhancements, monitoring reviews, non-urgent incidents
Channels: Email, ticketing portal, scheduled calls
Support for software that needs to stay online.
ByteTan provides structured support for applications, APIs, databases, and cloud infrastructure — with business-hours coverage by default and extended critical incident coverage for production systems that cannot wait.
Coverage options
Extended critical incident coverage (premium add-on)
Scope: P1 production incidents — system down, active security incident, imminent data-loss risk
Availability: 24/7 response for qualifying engagements
Channels: Emergency ticket + configured escalation path
Available for production systems that cannot wait until the next business day.
What we support
- Web and mobile apps
- Backend services and APIs
- Databases and pipelines
- Cloud and VPS infrastructure
- CI/CD pipelines
- Third-party integrations
- AI/agent services in production
Managed Infrastructure & DevOps
- · Environment monitoring
- · Deployment pipeline maintenance
- · SSL lifecycle
- · Log retention
- · Capacity and cost reviews
Support vs project work
Support
Incidents, small fixes, monitoring, patching within scope
Project work
New features, migrations, new integrations, compliance certifications
Getting started
- 1Support assessment
- 2Scope definition
- 3Onboarding (access, runbooks, monitoring)
- 4Go-live support window
FAQ
Yes. Business-hours support is standard; extended critical incident coverage is available for production systems.
Need reliable support for production systems?
Request a support assessment and we will outline coverage options.